Experience That Supports Better IT Decisions
Our team brings hands-on experience across business networks, cloud platforms, help desk operations, cybersecurity, compliance support and continuity planning. That breadth helps us evaluate technology in business context and recommend solutions that are practical to manage over time.
The Values Behind Our Client Service
Service Delivery Excellence
We set clear service processes, encourage continuous learning and hold our team accountable for professional, responsive support on every client issue.
Continuous Learning and Documentation
Technology changes constantly. We invest in research, documentation and professional development so our recommendations reflect current platforms, risks and proven operating practices.
Clear, Professional Communication
We explain technical issues in plain language, set clear expectations and keep users informed throughout the support process.
Technology Should Create Business Value
We focus on technology that improves reliability, security, productivity and decision-making. If a tool adds complexity without clear value, we help find a better approach.
A Teamwork-First Approach
We work as an extension of your organization, coordinating with leadership, employees and approved vendors to keep technology aligned with day-to-day operations.
Security Across Every Layer
Security is considered across identities, endpoints, networks, applications, cloud platforms, data and user behavior. We help clients build layered controls and clear response processes.
Meet the iTeam Technology Leadership Team
Meet the experienced professionals responsible for iTeam’s strategy, technical standards, service delivery and client support operations.
Sid M. Edelstein
President & CEO
Company founder and President with over 25 years of professional experience in business management, IT consulting services, and developing cost-effective managed IT service programs for various industries. Maintains day-to-day responsibility for all iTeam business management and client service delivery quality control operations. Specializations in IT Governance, Regulatory Compliance and Business Continuity Planning.
Scot Braunzell
Partner & CSO/CTO
He has over 25 years of intensive, hands-on technical experience managing enterprise-class IT environments and global network infrastructure deployments. He is a master-level technician with a diversified knowledge base across all modern IT operational platforms, with a concentration in advanced cyber security and investigative computer forensics. He is a member of the FBI’s InfraGard program and an expert in Cybersecurity.
Thomas Jennette
Manager – Administrative Services
Over 20 years of professional experience with direct responsibility for the execution of all iTeam managed service delivery monthly administration procedures as well as oversight and delivery of senior help desk support services for iTeam’s client base. He also has primary responsibility for ongoing internal iTeam research, development and testing for all new 3rd Party IT vendor service and support platforms.
Wayne Cullen
Manager – Help Desk Services
Over 15 years of professional experience managing iTeam client daily help desk and onsite support services. He has extensive hands-on professional experience with management, coordination and oversight of all iTeam local IT field support operations and technical proficiency with all 3rd party IT support platforms in use across our client base. He is also responsible for coordination and oversight of all daily iTeam client support ticket response, prioritization, escalation and resolution functions.
